COVID-19 Protocols & Telehealth Counseling Options

Last Updated: 8/10/2021- Lobby Is Reopened"


In balancing the consideration of the wide availability of COVID-19 vaccines for those that choose them, while also wanting to be mindful of public and individual concerns around more infectious COVID variants, Haven has set the following office protocols as our clinic standards at the present time. As of this posting, our clinicians have availability for both in-person sessions and telehealth sessions.


Also, beginning on May 17, 2021, the main lobby will be re-opened for the convenience of our clients and clinicians


If you are using the lobby at Haven, we encourage people to respect the choices and comfort of others in choosing to wear a masks/face coverings or not to wear one.  Our other protocols are as follows:

  • When requesting an appointment, both telehealth/remote or in-person sessions are available. If you need to make changes to your appointment type, please email/call your provider to have this adjusted. Any client may switch their appointment to telehealth/remote by reaching out to their provider.


  • Instead of waiting in your car (which was our previous COVID-19 protocol), if you are choosing to have an in-person appointment please come into the main lobby before your appointment time. When you come into the lobby, go the wall-mounted iPad that that is to the right of the main receptionist double-windows in the lobby. Check-in on the iPad to let your provider know that you have arrived. Sometimes, our providers are running late, so we ask that you wait at least 10 minutes before trying to page your provider a second time on the iPad. 

  • Telehealth session options are still available for all clients. However, clients wishing to have in-person sessions must use the check-in system in our lobby.​​

  • No client shall be seen in-person if they are showing any symptoms of illness (including allergies). If a client comes to an in-person appointment and is showing symptoms of illness without contacting their provider to reschedule, the session will be canceled with the cancellation fee (50% of the regular session fee).

  • Restrooms are available for clients in the main lobby. 

  • These steps/requirements will be in place until otherwise noted, and may be subject to change with new directives from the governor's office, the Knox County Health Department, and/or the clinic leadership at Haven.

We appreciate everyone's understanding in this time. And we will continue to assess the situation and make updates.


All requests for counseling sessions can be done through our main online booking system (Click here)  and you may choose "Video Office" for telehealth options or "Haven Counseling Centerfor in-person options (if your provider is only showing one of the options with openings, contact them for accommodation as needed when available). Both our in-person scheduler and our telehealth system is run through SimplePractice, and you can find out more information about the process in the video below.

We can connect with you for telehealth sessions if you are using most laptop computers (in your browser), and on most phones and tablets through the "Telehealth by SimplePractice" app (click here for iPhone/iPad and Android versions).

If you have general questions, please email our clinic director, Dr. David Hall. For questions for a specific provider, see all email contacts here:

Dr. David Hall (Clinic Director)-

Brandy Hall (COVID-19 Response Coordinator)-

Jarrod Justice-

Cydney Cudzilo-

Grace Frazier-
Matt Scheuneman-
Becca Ubben-

Chandler Elliott-

Reagan Womack-

Matt DeHart (Intern)-

Request a Counseling Appointment Here