Remote/Telehealth Counseling Services
Last Updated: 5/23/2020
As phased reopening guidance has been issued by our state and local governments to begin on May 1, 2020, Haven is continuing to make decisions to limit COVID-19 exposure while also acknowledging our desire to begin to see our clients again in-person as soon as advisable. As of this posting, we will begin to have limited availability for in-person sessions beginning on June 1, 2020, while we will be continuing to encourage telehealth counseling sessions for those who can be served in this way.
For those wanting to have in-person sessions, the following steps and guidelines are required:
During phase 2 reopening, all sessions will be scheduled as remote/telehealth counseling sessions by default, if you want to explore having your session in-person, you must email your provider directly (see email list below) to arrange for an in-person time slot.
Haven is setting a limit on how many providers are in office to see clients in-person in a given day, so know that your typical day for your counseling appointment may not be available. Speak with your provider about their available days.
During phase 2 reopening, Haven is keeping our waiting-room closed. We ask that clients wait in their car for their appointment time in coordination with their counselor/therapists.
Your provider will meet you at the designated external door to the building to let you in for your appointment. Your provider will be wearing a mask as they let you in to the building and to their office, and again at the end of session as they walk you back out. They will remove their masks for the counseling session. We are not requiring clients to wear masks at any point, but if you choose to wear a mask as you enter and leave the building, we would appreciate the act as a show of respect and consideration.
No client shall be seen in-person if they are showing any symptoms of illness. If a client comes to an in-person appointment and is showing symptoms of illness without contacting their provider to reschedule, the session will be canceled.
Restrooms are available for clients at need, but we ask that this be limited when possible to help us conserve our limited cleaning supplies.
These steps/requirements will be in place for the time frame of phase 2 reopening, and may be subject to change with new directives from the governor's office and/or the Knox County health department.
We appreciate everyone's understanding in this time. And we will continue to assess the situation and make updates.
All requests for counseling sessions can be done through our main online booking system (Click here) choose "video office" for the location (if you want your session to be in-person, email your provider directly to coordinate an available time-slot before requesting an online appointment). Our telehealth system is run through SimplePractice, and you can find out more information about the process in the video below.
Our clinic and providers have set aside additional scholarship funding for both new and existing clients to help with the financial hardships created in the quarantine situation.
If you have general questions, please email our clinic director, Dr. David Hall. For questions for a specific provider, see all email contacts here:
Dr. David Hall (clinic director)- email@example.com
Brandy Hall (COVID-19 response coordinator)- firstname.lastname@example.org
Jarrod Justice- email@example.com
Kelsie McGlothin- firstname.lastname@example.org
Cydney Cudzilo- email@example.com
Anna Seiple- firstname.lastname@example.org