COVID-19 Protocols & Telehealth Counseling Options

Last Updated: 11/12/2020


As continued guidance is being considered and issued by our state and local governments, Haven is continuing to make decisions to limit COVID-19 exposure while also acknowledging our desire to connect with our clients in-person as advisable. As of this posting, we will begin to have limited availability for in-person sessions beginning on June 1, 2020, while we will be continuing to encourage telehealth counseling sessions for those who can be served in this way


For those wanting to have in-person sessions, the following steps and guidelines are required:

  • Until further notice, all sessions will be scheduled as remote/telehealth counseling sessions by default, if you want to explore having your session in-person, you must email your provider directly (see email list below) to arrange for an in-person time slot, through do not that the number of in-person sessions is limited for each provider.

  • Haven is setting a limit on how many providers are in office to see clients in-person in a given day, so know that your preferred day for your counseling appointment may not be available. Speak with your provider about their available days.

  • Until further notice, Haven is continuing to keep our waiting-room closed. We ask that clients wait in their car for their appointment time in coordination with their counselor/therapists.

  • Your provider will meet you at the designated external door to the building to let you in for your appointment. Your provider will be wearing a mask as they let you in to the building and to their office, and again at the end of session as they walk you back out. They will remove their masks for the counseling session, using appropriate social distance. We are not requiring clients to wear masks at any point, but if you choose to wear a mask as you enter and leave the building, we would appreciate the act as a show of respect and consideration.

  • No client shall be seen in-person if they are showing any symptoms of illness. If a client comes to an in-person appointment and is showing symptoms of illness without contacting their provider to reschedule, the session will be canceled.

  • Restrooms are available for clients at need, but we ask that this be limited when possible to help us conserve our limited cleaning supplies. 

  • These steps/requirements will be in place until otherwise noted, and may be subject to change with new directives from the governor's office, the Knox County health department, and/or the clinic leadership at Haven

We appreciate everyone's understanding in this time. And we will continue to assess the situation and make updates.


All requests for counseling sessions can be done through our main online booking system (Click here) choose "video office" for the location (if you want your session to be in-person, email your provider directly to coordinate an available time-slot before requesting an online appointment). Our telehealth system is run through SimplePractice, and you can find out more information about the process in the video below.

We can connect with you if you are using most laptop computers, but we would also like to recommend the "Telehealth by SimplePractice" app (click here for iPhone/iPad and Android versions).

If you have general questions, please email our clinic director, Dr. David Hall. For questions for a specific provider, see all email contacts here:

Dr. David Hall (clinic director)-

Brandy Hall (COVID-19 response coordinator)-

Jarrod Justice-

Kelsie McGlothin-

Cydney Cudzilo-

Grace Frazier-
Matt Scheuneman-
Becca Ubben-

Chandler Elliott-

Book a Counseling Appointment Here

Haven Counseling Center

The Westfield Center

305 Westfield Road

Knoxville, TN 37919

For Life-Threatening Emergencies Call 911
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