COVID-19 Protocols & Telehealth Counseling Options

Last Updated: 5/5/2021- "Lobby Reopening (5.17.21)"


In considering the wide availability of COVID-19 vaccines for those that choose them, while also looking to the guidance being considered and issued by our state and local governments, Haven is beginning to expand our availability for in-person appointments. As of this posting, our clinicians have availability for both in-person sessions and telehealth sessions.


Also, beginning on May 17, 2021, the main lobby will be re-opened for the convenience of our clients and clinicians


If you are using the lobby at Haven, we encourage the wearing of masks/face coverings as a practical way to show respect and consideration for the comfort of others in the shared space. But as long as those who use our lobby show courtesy/kindness for others in their own health decisions in public spaces, the wearing of masks/face coverings is not required. Our other protocols are as follows:

  • When requesting an appointment, both telehealth/remote or in-person sessions are available. If you need to make changes to your appointment type, please email/call your provider to have this adjusted. 


  • Instead of waiting in your car (which was our previous COVID-19 protocol), please come into the main lobby starting on May 17, 2021. When you come into the lobby, go the wall-mounted iPad that that is to the right of the main receptionist double-windows in the lobby. Check-in on the iPad to let your provider know that you have arrived. Sometimes, our providers are running late, so we ask that you wait at least 10 minutes before trying to page your provider a second time on the iPad. 

  • Telehealth session options are still available for all clients. However, clients wishing to have in-person sessions must use the check-in system in our lobby.

  • Your provider will be wearing a mask as they get you from the lobby and lead you to their office, and again at the end of session as they walk you back out. They will remove their masks for the counseling session, using appropriate social distance. We are not requiring clients to wear masks at any point, but we would appreciate the act as a show of respect and consideration if you choose to wear a mask as you enter and leave the building and wait in the lobby.

  • No client shall be seen in-person if they are showing any symptoms of illness (including allergies). If a client comes to an in-person appointment and is showing symptoms of illness without contacting their provider to reschedule, the session will be canceled with the cancellation fee (50% of the regular session fee).

  • Restrooms are available for clients in the main lobby. 

  • These steps/requirements will be in place until otherwise noted, and may be subject to change with new directives from the governor's office, the Knox County Health Department, and/or the clinic leadership at Haven.

We appreciate everyone's understanding in this time. And we will continue to assess the situation and make updates.


All requests for counseling sessions can be done through our main online booking system (Click here)  and you may choose "Video Office" for telehealth options or "Haven Counseling Centerfor in-person options (if your provider is only showing one of the options with openings, contact them for accommodation as needed when available). Both our in-person scheduler and our telehealth system is run through SimplePractice, and you can find out more information about the process in the video below.

We can connect with you for telehealth sessions if you are using most laptop computers (in your browser), and on most phones and tablets through the "Telehealth by SimplePractice" app (click here for iPhone/iPad and Android versions).

If you have general questions, please email our clinic director, Dr. David Hall. For questions for a specific provider, see all email contacts here:

Dr. David Hall (Clinic Director)-

Brandy Hall (COVID-19 Response Coordinator)-

Jarrod Justice-

Kelsie McGlothin-

Cydney Cudzilo-

Grace Frazier-
Matt Scheuneman-
Becca Ubben-

Chandler Elliott-

Request a Counseling Appointment Here