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Frequently Asked Questions

Click here for our FREE Knoxville Resource Guide

What is the difference between Counseling/Therapy and Psychiatry?


Counseling and/or Psychotherapy is the process of meeting regularly with a therapist to explore and problem-solve issues around emotions, behaviors, and relationships. Therapy is done by professionals with a variety of credentials, including professional counselors, marriage and family therapists, clinical social workers, and psychologists. Regular sessions with our counselors/therapists last 45 to 50 minutes.

Psychiatry is the behavioral health specialty in medicine and nursing and is focused on medical treatments in serving people; this work is done by medical doctors, nurse practitioners, or physician assistants, who can assess and prescribe medication as needed. Knoxville Family Psychiatry is a practice led by former staff with Haven who provide excellent care in our community.

The Therapist I want to see is not taking new clients, what are my options?

You might be exploring services at Haven because someone you trust recommended a specific provider, or you may have found the person you want to see through your own research and really believe that they are the best fit; so it is hard when the therapist with whom you are trying to connect does not have openings for new clients. But we want to share that, as a team, we are all confident in each other as clinicians and any of the other providers in the practice should certainly be considered as you are thinking through a good fit for yourself. And if you cannot connect with a therapist with openings in our clinic, we would suggest checking out our FREE Knoxville Resource Guide with information on other local counseling options.

Do you take Insurance?

All of our counselors/therapists are out-of-network with insurance companies, but we can provide you with easy-to-submit documents to send to your insurance company to get directly reimbursed for your therapy based on your out-of-network benefits, Also, all of our counselors/therapists have scholarship-rated spots for those who need financial assistance to be able to engage in regular therapy. For information to understand insurance, check out our FREE Knoxville Resource Guide.

What does "In-network" vs. "Out-of-network" mean when talking about Insurance?

When you see a provider who is "in-network" with your health insurance plan, it means your insurance company has contracted with that provider and you are often responsible for just a co-pay, but this can vary based on your insurance company and/or your specific health plan. If your insurance company has not contracted with the provider you are seeing, we can still typically file with your insurance, though your reimbursement is often subject to a deductible, this is "out-of-network" insurance filing. Particularly in mental health, insurance companies will limit how many providers they will contract within a city or certain geographic area, as well as limit how much they will pay the provider for mental health services and determine which services they will pay for and for how long. This makes it difficult for many providers to be "in-network" though we still want to do what we can so our patients can get the most out of their insurance coverage with "out-of-network" filing.


What is the cost of Sessions?


Our counselors/therapists rates vary based their experience and level of expertise, you can find their session rates on their different profile pages. Though note that all of our counselors/therapists have a certain number of scholarship-rated spots to provide financial assistance.

Can Haven send me a bill me for services?


All payments are due at the time of service and we do not bill for payment at a later date. However, we are able to process credit cards remotely and set up reoccurring payments after we set you up with an initial appointment.

Is Haven a Christian practice?

As a group of clinicians, we desire to live as a Christian community and to be formed by the desire to care for our neighbors and to be a light in our community. We want people of faith to know that this is a safe place for them to incorporate their spiritual beliefs in their work with us. However, we welcome all people with whatever belief or unbelief they have and we want you to know that we will be respectful of the values and questions you bring. See Haven's mission statement here.

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